Privacy Policy – Ray's Home Services

Last Updated: May 16, 2025

Business: Ray Rivera, sole proprietor, doing business as Ray's Home Services
Address: 18563 Caminito Pasadero, Unit 405, San Diego, CA 92128
Contact: [email protected]
Website: rayshomeservices.com

This Privacy Policy explains how Ray Rivera dba Ray's Home Services ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website or use our services. By using our website or submitting a service request, you agree to the practices described in this Policy.

1. Information We Collect

We collect the following categories of personal information:

• Identifiers and Contact Information: First name, last name, email address, phone number.
• Service and Property Details: Service address, pickup/delivery locations, job description, access instructions (collected solely for service delivery and stored securely).
• Communications: Messages submitted through our website forms, emails, text messages, and phone calls.
• Device and Usage Data: IP address, browser type, pages visited, timestamps, and referral source when you visit our website.
• Payment Information: Payment method details processed through third-party payment processors. We do not store full card numbers.
• Cookies and Tracking Technologies: As described in our Cookie Policy.

2. How We Collect Information

We collect information:

• Directly from you when you complete a form, submit a service request, call, text, or email us.
• Automatically through cookies and tracking technologies when you visit our website.
• From third-party platforms we use to operate our business, including GoHighLevel/Reachific (CRM and messaging), Google (analytics and advertising), Meta (advertising), and payment processors.

3. How We Use Your Information

We use the information we collect to:

• Respond to service inquiries and provide quotes.
• Schedule, coordinate, and deliver services.
• Send service confirmations, reminders, and follow-up communications.
• Send marketing and promotional messages, subject to your consent where required by law.
• Process payments and maintain billing records.
• Resolve disputes and enforce our Terms of Service.
• Improve our website and services through analytics.
• Comply with applicable laws and legal obligations.

4. SMS and Email Communications

By providing your phone number and submitting a service request, you agree to receive text messages from Ray's Home Services related to your inquiry, booking confirmation, service updates, and follow-up. You may also receive promotional messages if you have opted in.

• Message frequency varies. Message and data rates may apply.
• Reply STOP at any time to opt out of text messages. Reply HELP for assistance.
• Opting out of marketing messages will not affect transactional messages related to an active booking.
• We do not sell or share your phone number with third parties for their own marketing purposes.

By providing your email address, you consent to receive emails from us regarding your inquiry, booking, and service updates. You may unsubscribe from marketing emails at any time using the unsubscribe link in any email.

5. How We Share Your Information

We do not sell your personal information. We may share information with the following categories of parties, under contract, and only as necessary to operate our business:

• Service Providers: CRM/messaging platforms (GoHighLevel/Reachific), payment processors, Google, Meta, and other vendors who assist in delivering our services and marketing. These parties are contractually restricted from using your information for any purpose other than providing services to us.
• Legal Requirements: We may disclose information when required by law, subpoena, court order, or to protect the rights, property, or safety of our business, clients, or the public.
• Business Transfer: If our business is sold or transferred, your information may be transferred as part of that transaction, subject to the same privacy protections.

6. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know/Access: Request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: Request deletion of your personal information, subject to certain exceptions.
• Right to Correct: Request correction of inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: We do not sell personal information for money. We may share identifiers and device data with advertising partners for cross-context behavioral advertising. You may opt out by visiting our Do Not Sell or Share My Personal Information page.
• Right to Limit Use of Sensitive Personal Information: You may request that we limit use of sensitive personal information (such as access codes or precise location) to what is necessary to provide the service.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise your rights, contact us at [email protected]. We will respond to verifiable requests within 45 days, with one permitted extension as allowed by law. We may need to verify your identity before processing a request.

7. Global Privacy Control (GPC) and Do Not Track

If we implement Global Privacy Control (GPC) detection, a valid GPC signal from your browser will be treated as an opt-out of sale/sharing of personal information for that browser session. Our website does not currently respond to browser Do Not Track (DNT) signals.

8. Cookies and Tracking

We use cookies and similar technologies to operate our website and support analytics and advertising. For full details, see our Cookie Policy. You can manage cookie preferences through your browser settings or our Do Not Sell or Share link.

9. Data Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold, including restricted access to property details and access codes, encryption in transit, and standard security practices. No method of transmission or storage is 100% secure; we cannot guarantee absolute security but are committed to protecting your information.

10. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Access codes and property entry details are deleted or updated as soon as they are no longer required for active service delivery.

11. Children's Privacy

Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

12. Third-Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Material changes will be highlighted. Continued use of our services after any update constitutes your acceptance of the revised Policy.

14. How to Contact Us

For questions, concerns, or privacy requests:
Ray Rivera dba Ray's Home Services
18563 Caminito Pasadero, Unit 405, San Diego, CA 92128
[email protected]
rayshomeservices.com